Terms & Conditions

Please read these terms carefully before using Brewpass services.

These Terms & Conditions govern your use of Brewpass café-coworking spaces, memberships, mobile application, and all related services.

Last Updated: January 2026

1. Acceptance of Terms

By accessing, registering for, or using any Brewpass services, website, mobile application, or physical locations, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, you must not use our services.
Brewpass reserves the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.
These terms constitute a legally binding agreement between you ('Member', 'User', or 'You') and Brewpass ('Company', 'We', 'Us', or 'Our').

2. Eligibility & Registration

You must be at least 18 years of age to register for a Brewpass membership.
You agree to provide accurate, current, and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials.
One membership per individual — accounts are non-transferable and cannot be shared.
Brewpass reserves the right to refuse registration or terminate accounts at its discretion.

3. Membership & Access

3.1 Membership Plans

Brewpass offers various membership plans including Day Pass, Flex Pass, Monthly, and Corporate options.
Each plan provides access to designated Brewpass locations during operating hours.
Plan features, pricing, and inclusions are as described at the time of purchase.
Brewpass reserves the right to modify plans, pricing, and features with reasonable notice.

3.2 Access & Entry

Members access Brewpass locations via our mobile app using dynamic QR codes.
QR codes are secure, non-transferable, and linked only to the registered member.
Sharing or transferring your QR code or access credentials is strictly prohibited.
Staff-assisted entry is available when technical issues prevent app-based access.
Brewpass reserves the right to deny or revoke access for policy violations, disruptive behaviour, or misuse.

3.3 Operating Hours

Standard member access: Monday to Friday (8:00 AM – 10:00 PM), Saturday (8:00 AM – 6:00 PM).
Saturday evenings and Sundays: Access permitted when no private events or maintenance are scheduled.
Hours may vary by location — please check individual location pages for specifics.
Brewpass may modify operating hours with reasonable notice.

4. Flex Philosophy & Seating

'Flex' means freedom — no locked desks, no mandatory pre-booking, no fixed seating assignments.
Members walk in, check in, and choose from any available seating on a first-come, first-served basis.
Seating options include café-style desks, high seaters, lounge seating, work pods, and team zones (where available).
Brewpass does not guarantee availability of specific seating types at any given time.
Calling booths and meeting rooms are subject to time-slot allocations displayed at each outlet.
Members must vacate shared amenities promptly when their allocated time ends.

5. Coffee & Food Credits

5.1 Coffee Credits

Eligible memberships include generous coffee credits (up to one coffee per day).
Coffee credits do not accumulate or carry forward to subsequent days.
Unused coffee credits expire with the membership and have no cash value.
Credits must be consumed before the membership expiry date.

5.2 Food Credits

Food credits can be redeemed for food items available at Brewpass outlets.
Maximum food credit usage is capped at ₹1,000 per day per member.
Food credits are non-transferable and cannot be used by guests.
Unused food credits do not accumulate or carry forward.
Credits must be used within the active membership period.

6. Billing, Payments & Refunds

Memberships are billed in advance based on the selected plan.
All payments must be made through approved payment methods on our platform.
Membership fees are non-refundable once the membership is activated.
Memberships are non-transferable to other individuals.
Pauses, extensions, or modifications are not permitted unless explicitly stated in a specific plan.
Temporary access restrictions due to events, maintenance, or operational requirements do not qualify for refunds or fee adjustments.
Failed payment may result in suspension of access until payment is resolved.
Brewpass reserves the right to modify pricing with 30 days advance notice.

7. Guest Policy

Members may bring occasional guests to Brewpass locations.
Guests must be accompanied by the hosting member at all times.
Guest access is subject to space availability and may be limited during peak hours.
Membership credits (coffee or food) do not apply to guests.
Calling booths, meeting rooms, and reserved amenities are for members only.
Complimentary guest access is limited in duration — extended stays require a paid Day Pass.
Regular or daily guest usage as a substitute for membership is not permitted.
Guest access may be restricted during private events or high-occupancy periods.
The hosting member is responsible for their guest's conduct and compliance with house rules.

8. Code of Conduct

Maintain a professional, respectful, and inclusive environment at all times.
Keep noise levels appropriate for a shared workspace — use calling booths for phone calls.
Respect other members' personal space and belongings.
Do not engage in harassment, discrimination, or disruptive behaviour.
Maintain cleanliness and leave workspaces tidy for the next user.
Report any safety concerns, damaged equipment, or policy violations to staff.
Follow all instructions from Brewpass staff regarding space usage and safety.
Dress appropriately for a professional café-coworking environment.

9. Prohibited Activities

Outside food and beverages are strictly prohibited inside Brewpass premises.
Alcohol is not permitted at any time — Brewpass is a non-alcoholic environment.
Smoking, vaping, or use of any tobacco products is prohibited.
Illegal activities, substances, or weapons are strictly prohibited.
Running businesses that create excessive noise, odours, or disruption.
Subletting, sharing, or reselling your membership or access rights.
Photography or recording of other members without explicit consent.
Soliciting, selling products, or distributing promotional materials without approval.
Tampering with security systems, access controls, or Brewpass equipment.
Using the space for overnight stays or as a primary residence.

10. Events & Temporary Closures

Brewpass hosts curated private events including corporate offsites, workshops, and community gatherings.
Events help keep memberships accessible and support investment in better facilities.
During private events, the space may be temporarily reserved or closed to regular member access.
Member access resumes immediately after scheduled events conclude.
Temporary closures for events or maintenance do not qualify for refunds.
Scheduled interruptions are communicated proactively via app notifications, email, or on-site notices.
Brewpass does not host loud parties or nightlife-style events.

11. Property & Liability

11.1 Personal Belongings

Brewpass is not responsible for loss, theft, or damage to personal belongings.
Members should not leave valuables unattended.
Lockers (where available) are provided for convenience but do not guarantee security.
Any items left behind will be held for 7 days before disposal.

11.2 Brewpass Property

Members must treat all Brewpass furniture, equipment, and facilities with care.
Report any damage or malfunction to staff immediately.
Members may be held liable for damage caused by negligence or intentional misuse.
Removal of Brewpass property from the premises is prohibited.

12. Technology & Network Usage

Brewpass provides WiFi connectivity for work purposes.
Network usage must comply with all applicable laws and regulations.
Prohibited activities include: illegal downloads, hacking, distributing malware, or excessive bandwidth usage.
Brewpass does not guarantee uninterrupted internet connectivity.
Members are responsible for their own device security and data protection.
Brewpass is not liable for data loss, security breaches, or connectivity issues.

13. Termination & Suspension

Brewpass may suspend or terminate membership immediately for serious policy violations.
Violations include but are not limited to: harassment, illegal activity, property damage, repeated disruptive behaviour, or fraud.
Members may cancel their membership according to their plan terms.
No refunds are provided for memberships terminated due to policy violations.
Upon termination, all access rights cease immediately.
Outstanding payments remain due and payable upon termination.
Brewpass may pursue legal remedies for damages caused by member misconduct.

14. Limitation of Liability

Brewpass provides services on an 'as is' and 'as available' basis.
We do not guarantee uninterrupted access, specific amenity availability, or error-free services.
Brewpass is not liable for any indirect, incidental, special, or consequential damages.
Our total liability shall not exceed the membership fees paid in the preceding 3 months.
Members use Brewpass facilities at their own risk.
Brewpass is not responsible for any business losses, lost profits, or missed opportunities.
These limitations apply to the maximum extent permitted by applicable law.

15. Indemnification

You agree to indemnify and hold harmless Brewpass, its officers, employees, and partners from any claims, damages, losses, or expenses arising from:
Your use of Brewpass services and facilities
Your violation of these Terms & Conditions
Your violation of any third-party rights
Any damage or injury caused by you or your guests
This indemnification obligation survives termination of your membership.

16. Privacy & Data Protection

Your privacy is important to us. Please review our Privacy Policy for details on data collection and usage.
By using our services, you consent to the collection and use of information as described in our Privacy Policy.
We implement industry-standard security measures to protect your personal data.
CCTV surveillance is in operation at Brewpass locations for security purposes.

17. Force Majeure

Brewpass shall not be liable for any failure or delay in performance due to circumstances beyond reasonable control.
Force majeure events include: natural disasters, pandemics, government actions, civil unrest, power failures, or internet outages.
During force majeure events, obligations are suspended for the duration of the event.
Brewpass will make reasonable efforts to resume services as soon as practicable.

18. Governing Law & Disputes

These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.
Before initiating legal proceedings, parties agree to attempt resolution through good-faith negotiation.
If negotiation fails, disputes may be referred to mediation or arbitration as mutually agreed.

19. Amendments & Updates

Brewpass may update these Terms & Conditions at any time.
Material changes will be communicated via email or prominent notice on our platform.
The 'Last Updated' date indicates when these terms were last revised.
Continued use after changes constitutes acceptance of the updated terms.
If you disagree with changes, you may terminate your membership before they take effect.

20. Miscellaneous

Severability: If any provision is found unenforceable, remaining provisions continue in effect.
Entire Agreement: These terms, together with our Privacy Policy, constitute the complete agreement.
No Waiver: Failure to enforce any provision does not waive our right to enforce it later.
Assignment: Brewpass may assign these terms; members may not assign without consent.
Notices: Official communications will be sent to the email address registered with your account.

Questions About These Terms?

If you have any questions about these Terms & Conditions, please contact us. We're here to help clarify any concerns.

legal@brewpass.in